Yes, for Comprehensive insurance only, we will need new 4 pictures of your vehicle from all sides, and also a picture for your QID front and back.
If your last policy insurance expired, then yes we need 4 pictures from all the sides of your car, but if it is still valid when you want to renew it, then no need for new pictures to the car.
No, you can only add one contact number, and add one email address .
From my profile in User Menu, you may change your name in Full Name field, but it will not be officially changed until the policy payment success and policy issuance.
You can visit one of our branches to obtain your No Claim Certificate, or you can send a copy of your Qatari ID card, and your email to the WhatsApp number 44292880, or to company’s email: support@takaful .qa
You need to visit one of our branches to transfer insurance .
You can visit one of our branch to transfer the insurance, or by sending the requirements via the WhatsApp application to the number 44292880, or through the company’s application: https://play.google.com/store/apps/details?id=com.dtc.android&hl=en_US
The first step is to enter your personal and vehicle details, choose a plan/package from our available plans, make the policy payment then your policy will be issued and ready for download, or you can send the Istimara and your email by WhatsApp and we wi
Our comprehensive insurance plan aims to protect you against all sorts of theft, physical damage to the vehicle, and bodily injury of the passenger in the car in addition to this; it covers third-party liability, but TPL will provide coverage and compensa
Yes, you can contact the call center on “44292880” or send your car Istimara and the deduction SMS by WhatsApp under the same call center number.
No, the only packages that include the agency repair are the Hasba package and Platinum package for Comprehensive insurance, but the year of manufacture must be above 2021.
You can renew your insurance policy and after two months you will need to go to our branch or call center on 44292880 and ask to add extend for two months on your policy then you can go to the police station to renew your Istimara.
This is a free service and it is added automatically to your insurance policy, and it is available once renew your policy only by online. *Breakdown facility (Road Service Assistance (RSA) is available for private vehicles only.
Yes, number of seats includes driver.
It depends on the type and model of the car and it is mentioned on the backside of the Istimara.
Kindly provide us with the Istimara copy on our WhatsApp number "44292880 '', and we will add the model from our side.
It is a unique serial number given by the agency. This is not a mandatory field and can leave it empty.
When you want to pay online you will use your credit card information and the bank will send you a One Time Password (OTP) to use on our website, but this password is used just for one time, so no one can use your card again without a new password.
Yes, it is available on our online portal .
Yes, you can, but you will pay additional fees if it exceeds the first year.
Qmasha package services: 3 days of replacement vehicle and roadside assistance with a minimum of 1,100 QR . Hasba package: 10 days of replacement vehicle, roadside assistance, agency repair and 0% deprecation on spare parts (only available for vehicles les
No , unfortunately in the current year there are no discounts .
No , but if you do it online you’ll get a free roadside assistance .
TPL insurance depends on how many cylinders is your vehicle and we add the extra payment for passengers if your vehicle is private trans. But if you want to insure your vehicle under comprehensive insurance, it will depend on the vehicle value in the mark
The available range in the website is based on market value range, kindly enter your vehicle value according to market range defined in website.
Because packages are refined and premium decreased by 0 deductible. We guarantee that prices this year are more satisfying and more free services are available.
There is no deductable for opening claim file .
The discount is not available currently, but the packages are refined and the premium decreased with 0 deductible. We guarantee that insurance rates this year are more satisfying and more free services are available. Silver package services: Replacement
No, only inside the State of Qatar.
If it is renewal you can , but it is the first time you can take TPL insurance only .
No, you should pay the full amount only.
You can use your debit card, VISA card, Master card & American Express card.
For one full year (365 days).
Provide us with the Istimara copy from both sides on our WhatsApp number "44292880" and we will check the data on Metrash.
By email, and you will receive SMS with the policy number, or by login to our application and from there you can have a copy from the policy, or by sending your car Istemara from both sides to our WhatsApp number "44292880"
You should issue a new one and add the new policy number to the Istimara, then you can visit the office to cancel the insurance.
It will apprear within 15- 30 minutes .
Yes, you can, but within less than 30 days of the expiry date of your old insurance.
We can send the payment link to the client's email address by the call center agent.
Within one month .
Within one month , but within this month the insurance will cover you TPL only .
Within 15-30 minutes
It depends on the car's value, the minimum rate of the Hasba package is 1800 QR.
Unfortunately, there is no discount.
It starts from the expiry date of the current policy .
It depends on type of the insurance, the car details & the vehicle value in the market.
This is at a rate of 1%, with a minimum of 1000 riyals, depending on the value of the vehicle.
Yes, you can provide us with a copy of the Istimara from both sides, and we will then provide you with a price quotation.
Provide us with the Istimara including the new plate number .
Unfortunately, there is no coverage for natural disasters.
Total or partial physical disability
If you have comprehensive insurance in the same company, you can only repair it in one of the garages on our list, but if the insurance is a third party or comprehensive in another company, yes, you can claim the cash by visiting our branch in Barwa Road .
Within 3 years, but the insurance policy must be valid when you had the accident.
1. Copy of your Qatar ID card (both sides). 2. Copy of your vehicle registration card (both sides). 3. Screenshot of the traffic department SMS or police report. 4. 4 clear photos of the vehicle showing the plate number and the accident damage
Yes, you can.
Yes, you can.
You have “4” options: 1. Contact the call center on “ 44292880” . 2.Do it online by yourself through our website. 3. Download the application and do it by yourself. 4. Go to the Industrial area branch and they will assist you.
Vehicles in which the year of manufacture is less than four years.
The vehicles more than four years .
If the repair cost is more than 70% of the vehicle's insurance value.
It depends on the manufacture year of your vehicle.
It is 30% of the total repair.
The insurance will cover the driver and the number of the passengers that mentined on the Istimara .
No, Only the damaged vehicle is covered .
Yes , It will cover the driver and the passengers that mentioned on the Istimara .
If your car values more than 500000 QR.
No, it does not cover.
Through the traffic department or Metrash .
If the vehicle is less than four years old, the repair will be at an alternative agency, and if it exceeds four years, the repair will be in the garage. It will be transferred to the agency upon your request, and thus you will be charged a difference in f
No, TPL insurance policies only cover liabilities towards third parties.
You will be provided with the file number and the repair authority will be contacted.
You can contact the customer service number 44292880 .
Within 45 days, after these 45 days, you should update/renew the police report on the traffic.
1. Light duty winch for Towing, 2. Jumpstart, 3. Flat tire change, 4. Fuel delivery, 5. Door unlock.
Yes, The service is available for 24/7
No, it expires when the insurance expires.
it is 44320918 .
When your vehicle has an accident and your car is enterted to garage/agency for repair, you will be provided with a rental car according to the period mentioned in the insurance contract.
It depends on the days mentioned in the insurance contract .
No, it is only for comprehensive insurance.
The insurance covers the period mentioned in the contract only, extension is at your own expense.
Insurance for those who hold a driving license under education.
It is for 3 months
Treatment coverage within the approved medical network inside Qatar
No, unless prior approval is obtained from the company
The annual treatment limit is 35,000 Qatari Riyals
The annual limit for medication treatments is 3,000 Qatari Riyals
Yes in Government HOSPITAL ONLY , including coverage for chemotherapy and radiotherapy
Yes in Government HOSPITAL ONLY , organ transplants are included except for donor expenses
Yes in Government HOSPITAL ONLY, psychological treatment is covered as inpatient treatment only
Yes in Government HOSPITAL ONLY, non-professional and non-dangerous sports accidents are covered except knee injuries
A file with the locations and phone numbers of approved medical providers can be obtained
Yes, including a shared room, and coverage is subject to the annual maximum limit
No co-payment is applied (0%)
Not included in the policy
No, excluded from coverage
No, excluded from coverage
No, excluded from coverage
No, excluded from coverage
No, excluded from coverage
No, excluded from coverage
No, excluded from coverage
All medical conditions resulting from alcohol or drug abuse are excluded from coverage.
No, all alternative treatments are excluded from coverage
No, excluded from coverage
No, excluded from coverage
No, excluded from coverage
No, excluded from coverage
No, excluded from coverage
No, excluded from coverage
No, excluded from coverage
No, excluded from coverage
No, excluded from coverage
No, excluded from coverage
No, excluded from coverage
No, excluded from coverage
No, excluded from coverage
No, it is excluded from coverage, and any medication not registered with the Ministry of Health is not covered
Visit main branch or use online portal
Upon reaching benefit limit, policy expiration, or insured's death
Policy cannot be canceled or refunded per company terms and conditions
No family packages, individual health insurance only.
إرسال ايميل يضم الفواتير والتقارير الطبية ونتائج الفحوصات الى [email protected]
A medical report , a detailed invoice, and the results of the blood work or radiology
The original prescription or a photo stamped with the pharmacy seal in case of disbursing antibiotics or cortisone drugs, and a detailed invoice at the price of each medicine
"The complete coverage, benefit limits, definitions, conditions, exclusions, claims requirements, and cancellation terms are stated in the GAP Insurance policy wording and policy schedule issued to you.
Customers should read the full policy documents carefully before purchasing the coverage."
"You can purchase GAP Insurance through our online portal by completing the required customer, vehicle, and finance information.
The portal will confirm eligibility, premium, coverage details, and the applicable policy terms before payment and policy issuance."
"You can purchase GAP Insurance through our online portal by completing the required customer, vehicle, and finance information.
The portal will confirm eligibility, premium, coverage details, and the applicable policy terms before payment and policy issuance."
"If the finance agreement is fully settled before the policy expiry date, the GAP Insurance coverage will normally terminate.
You should contact us and provide evidence of the finance settlement to confirm the applicable cancellation and refund conditions."
"GAP Insurance will normally end when the insured vehicle is sold or ownership is transferred.
You should contact us to confirm the cancellation procedure and whether any refund applies under the policy terms."
"No.
GAP Insurance does not cover missed instalments, overdue payments, late fees, or other payment arrears.
Customers remain responsible for meeting their finance obligations."
"No.
GAP Insurance is designed for eligible total-loss situations. It does not cover normal vehicle repairs, partial damage, mechanical breakdown, maintenance, or servicing costs.
Repair claims should be submitted under the comprehensive motor insurance policy, where applicable."
"Cancellation may be permitted in accordance with the policy terms and applicable cancellation conditions.
Any refund may depend on factors including:
• The cancellation date;
• Whether a claim has been submitted;
• Whether the vehicle has been declared a total loss;
• Whether the finance agreement has been settled; and
• Any applicable administrative charges.
Please refer to your policy schedule and terms and conditions for full details."
"Coverage will normally end when the earliest of the following occurs:
• The GAP Insurance policy expires;
• The vehicle finance agreement is fully settled;
• The vehicle is sold or ownership is transferred;
• The vehicle is repossessed or voluntarily surrendered;
• A GAP Insurance claim is paid;
• The policy is cancelled;
• The comprehensive motor insurance is cancelled without replacement; or
• The maximum GAP Insurance benefit has been paid."
"You may be required to provide:
• A completed GAP Insurance claim form;
• Qatar ID or other identification;
• Vehicle registration card;
• Comprehensive motor insurance policy;
• Police or traffic report, where applicable;
• Total-loss confirmation from the comprehensive motor insurer;
• Comprehensive motor claim settlement statement;
• Vehicle purchase invoice;
• Vehicle finance agreement;
• Official settlement letter from the bank or finance company;
• Statement showing the outstanding finance balance at the date of loss; and
• Any other documents required to assess the claim.
Additional documents may be requested depending on the circumstances of the claim"
"GAP Insurance will not apply in circumstances including, but not limited to:
• The vehicle is not declared a total loss;
• The comprehensive motor claim is rejected or unpaid;
• The comprehensive motor policy was not active at the date of loss;
• The loss is excluded under the comprehensive motor policy;
• The GAP policy was purchased after the loss;
• The finance agreement was fully settled or terminated before the loss;
• The vehicle was sold, transferred, repossessed, or voluntarily surrendered;
• The loss resulted from fraud or intentional damage;
• The vehicle was used for an unauthorized or illegal purpose;
• The driver did not hold a valid driving licence;
• The driver was under the influence of alcohol, drugs, or prohibited substances;
• The vehicle was used outside the permitted geographical area; or
• False, incomplete, or misleading information was provided.
The full list of exclusions is stated in the GAP Insurance policy wording."
"No.
GAP Insurance must be purchased and activated before any accident, theft, fire, or other insured loss occurs.
A loss that happened before the policy start date will not be covered."
"This product is intended for eligible financed vehicles.
A vehicle that is not subject to an active finance agreement would not normally have an outstanding finance shortfall and may therefore not be eligible."
"A GAP Insurance claim will not be payable if the comprehensive motor claim is rejected, withdrawn, cancelled, or not settled.
The GAP Insurance benefit depends on an accepted and paid total-loss claim under the comprehensive motor insurance policy"
"The GAP Insurance settlement will normally be paid directly to the bank or finance company to reduce or settle the eligible outstanding finance balance.
Any payment arrangement will be subject to the policy terms, finance agreement, and applicable requirements"
"GAP Insurance does not normally cover:
• Overdue finance instalments;
• Late-payment charges or penalties;
• Interest charged after the date of loss;
• Early settlement penalties;
• Legal, recovery, or collection fees;
• Administrative charges;
• Service or maintenance packages;
• Extended warranties;
• Accessories not covered by the comprehensive motor policy;
• Insurance premiums included in the finance agreement;
• Negative equity transferred from a previous vehicle;
• Finance amounts unrelated to the insured vehicle; or
• Additional products included in the vehicle financing.
Please refer to your policy wording for the complete list of exclusions"
"Not necessarily.
GAP Insurance only covers the eligible shortfall between the comprehensive motor insurance settlement and the outstanding eligible finance balance.
It does not automatically cover every amount included in your finance account. Certain charges, penalties, arrears, and additional products may be excluded."
"Assume the following:
• Outstanding eligible finance balance: QAR 140,000
• Comprehensive motor insurance settlement: QAR 125,000
• Eligible finance shortfall: QAR 15,000
Subject to the policy terms and maximum benefit limit, GAP Insurance may cover the eligible QAR 15,000 shortfall."
"A total loss occurs when the comprehensive motor insurer determines that the vehicle cannot be economically repaired, has been stolen and not recovered, or otherwise meets the total-loss criteria under the comprehensive motor insurance policy.
The vehicle must be officially declared a total loss by the comprehensive motor insurer."
"GAP Insurance may apply when:
• Your vehicle is declared a total loss;
• The total loss results from an event covered under your comprehensive motor insurance policy;
• Your comprehensive motor insurer accepts and settles the claim;
• Your outstanding eligible finance balance is higher than the motor insurance settlement; and
• You meet all the GAP Insurance policy requirements.
Covered events may include an insured accident, fire, or theft, subject to the comprehensive motor insurance policy and GAP Insurance terms."
"No.
GAP Insurance does not replace comprehensive motor insurance. You must maintain an active comprehensive motor insurance policy throughout the GAP Insurance coverage period.
A GAP claim can only be considered after the comprehensive motor insurer accepts the vehicle as a total loss and settles the comprehensive motor claim."
"Yes. GAP Insurance is available through our online portal for eligible customers and vehicles.
You will need to provide the required vehicle, finance, and customer information during the online purchase process."
"You may be eligible if:
• Your vehicle is registered in Qatar;
• Your vehicle is within its first year of registration;
• Your vehicle is financed through an eligible bank or finance company;
• You have an active comprehensive motor insurance policy;
• The finance agreement is active; and
• Your vehicle meets the eligibility criteria shown on the online portal.
Eligibility remains subject to the applicable policy terms and underwriting requirements."
"“GAP” refers to the financial shortfall that may arise between:
• The amount paid by your comprehensive motor insurer following a total loss; and
• The eligible amount you still owe to your bank or finance company.
GAP Insurance is designed to help cover this shortfall, subject to the policy limits and exclusions"
"Provides financial protection when a financed vehicle is declared a total loss.
Applies if the comprehensive motor insurance settlement is lower than the outstanding eligible finance balance.
Covers the eligible difference between:
The comprehensive motor insurance settlement amount, and
The outstanding finance balance owed to the bank or finance company.
Coverage is subject to the policy terms and conditions.
Helps reduce the financial gap between the insurance payout and the remaining vehicle loan balance."
Simply contact us with basic details about your vessel, its value, and intended use, and our marine insurance specialists will provide you with a customized and competitive quote.
Yes. Coverage can be arranged for Qatari waters and extended to GCC or other approved territories, subject to prior declaration and insurer approval.
Our insurance solutions offer flexible coverage, including hull and machinery damage, collision, total loss, fire, theft, third-party liability, and personal accident cover, with optional extensions available.
Boat and yacht insurance protects your valuable asset against accidents, weather damage, fire, theft, and liability risks, allowing you to enjoy your time at sea with complete peace of mind.
Yes. While comprehensive boat or yacht insurance is not always legally mandatory for private vessels, third-party liability insurance is generally required by marinas, ports, lenders, and relevant authorities in Qatar. In practice, insurance is essential to register, berth, or finance a boat or yacht.
The DHIP is an affordable insurance plan designed to protect domestic helpers such as housemaids, drivers, gardeners, cooks, and other household workers. It provides financial coverage in cases of death, permanent total disability due to accidents or sickness, and permanent partial disability due to accidents. The coverage is a lump-sum amount of QAR 50,000.
it is 50 QR for each month, it is a fixed price from the Qatari government.
You can receive a file with the locations and contacts of the approved medical providers by sent a WhatsApp message on 44292880.
Yes, a cash claim can be filed that includes medical reports and invoices
The waiting period for chronic conditioned coverage is 90 days from the date of issuance of the insurance policy.
The waiting period to cover the maternity is 270 days from the date of issuance of the insurance policy.
Yes, the waiting period applied to new members regardless of their health status.
The waiting period helps reduce the risks borne by the insurance company and prevents people from subscribing to insurance only when they immediately need treatment.
The waiting period is the period of time that must pass after subscribing to the Insurance before you are eligible to receive some or all of the benefits specified in the policy
No, all chronic and pre-existing diseases are excluded according to the terms of the contract
Yes, the same co-payment of the selected package (40%)
Yes, there is a waiting period of 90 days (3 months)
Chronic diseases are defined as conditions that recur continuously, or conditions that have no recognized treatment and require continuous monitoring for more than 3 months.
Treatment coverage within the approved medical network within Qatar only
PA+ is a plan designed to provide financial protection in case of accidental injury, disability, or death. It helps cover medical expenses and offers lump-sum benefits for permanent disability or loss of life due to an accident.
Any individual aged between 18 and 64 years who is a Qatari citizen or a resident holding a valid Business, Employment, or Residency visa is eligible. For family coverage, the spouse must meet the same criteria.
Coverage includes accidental death, permanent total or partial disablement due to an accident, accident medical reimbursement, repatriation of mortal remains, and additional benefits such as double indemnity for death in a common carrier and coverage for death by drowning.
No. The policy only covers events resulting directly from an accident, as defined in the policy terms and conditions.
Yes. Coverage excludes certain occupations such as drivers and industrial workers, pre-existing medical conditions, participation in hazardous sports, war, terrorism, and other exclusions stated in the policy. Please refer to the policy draft for the complete list.
You can choose a sum insured ranging between QAR 200,000 and QAR 750,000 based on your individual needs.
No. The application process is straightforward and does not require any medical examination.
You must notify Doha Islamic Insurance - Shamel within 30 days of the accident and submit all required documents, including medical reports and expense receipts, in accordance with policy guidelines.
Yes. Additional children can be added to the policy for a small additional premium.
Yes. The policy provides 24/7 worldwide coverage, excluding countries classified as war zones by Qatar or international authorities.